Negative review filter
Luis de Aristegui
Last Update 4 dagen geleden
With Opinas, you can activate an intermediate step before sending the customer to Google. This filter helps detect dissatisfied customers and offers them a private form where they can tell you what happened.
When the customer selects a low rating, they are shown a form to share their experience directly with you. After submitting it, they will always have a link available to publish a review on Google if they want to, in compliance with Google’s policies.
When the customer selects a low rating, they are shown a form to share their experience directly with you. After submitting it, they will always have a link available to publish a review on Google if they want to, in compliance with Google’s policies.
Enable or disable the negative review filter
From the Negative review filter section, you can enable or disable this flow.
If the filter is enabled, customers who select a rating considered low will first go through a private form where they can share their experience with you.
If you don’t want to use this option, you can disable the filter. In that case, when the customer scans a QR code or uses their NFC device, they will go directly to Google to publish their review.
If the filter is enabled, customers who select a rating considered low will first go through a private form where they can share their experience with you.
If you don’t want to use this option, you can disable the filter. In that case, when the customer scans a QR code or uses their NFC device, they will go directly to Google to publish their review.
Configure when the filter is activated
You can choose which ratings will activate the negative review filter.
For example, you can configure it to appear only for customers who select 1 or 2 stars, or also include 3- or 4-star ratings with the PRO version, depending on the level of control you want to apply.
With the PRO version, you can also show additional fields in the private form, such as the customer’s email or phone number, or other details that help you manage their case better.
For example, you can configure it to appear only for customers who select 1 or 2 stars, or also include 3- or 4-star ratings with the PRO version, depending on the level of control you want to apply.
With the PRO version, you can also show additional fields in the private form, such as the customer’s email or phone number, or other details that help you manage their case better.
Customize the filter
You can also customize the screen the customer will see.
From this section, you can change the default language, adjust the image or displayed information, and adapt the experience to your business.
With Opinas PRO, you can replace the Opinas logo with your own business logo, offering a more personalized experience aligned with your brand.
From this section, you can change the default language, adjust the image or displayed information, and adapt the experience to your business.
With Opinas PRO, you can replace the Opinas logo with your own business logo, offering a more personalized experience aligned with your brand.
